Build the Team by:
Serving each other
Recognizing it’s “we” not “I”
Treating others as you want to be treated
Settling disputes quickly
Delivering bad news face to face
Being truthful, candid and informal
Keeping the best players on our team
Proactively communicating
Looking for the win/win
Understanding that technical competence is no substitute for personal character
Grow the Company by:
Celebrating successes that lead to learning and growth
Celebrating mistakes that lead to learning and growth
Making and keeping financial goals and projections
Pushing for growth and economic prosperity
Continually searching for a better way of doing your job
Rewarding outstanding performance
Learning and teaching
Pursuing efficiency and eliminating bureaucracy and waste
Never tiring of recommending improvements
Enthusiastically serving our customers
Asking questions—listening for opportunities
Viewing our company’s future through the long lens
Have Fun by:
Being passionately friendly with customers and co-workers
Doing what is right
Avoiding the temptation to be selfish
Understanding that customers and co-workers are human beings first
Helping employees balance work and family
Being proud of the quality work and customer value we provide
Exceeding our goals—financial and otherwise
Over-delivering for our customers
Dreaming big—and chasing the dream
And by, well, having fun!
